Last updated: 27 September 2026
7-day returns
If you change your mind, you can return an eligible product within 7 days of delivery for a refund.
Conditions
- Tell us within 7 days of delivery, by email or WhatsApp, with your order number.
- The product must be unused or only briefly tested, undamaged, and returned complete in its original packaging with all accessories, goggles, cables and manuals.
- We inspect every returned product. If it is used, damaged or incomplete, we may refuse the return or deduct the cost of restoring it.
Products that cannot be returned for change of mind
- Full-body beds (Oyster One, Oyster Pro) once delivered and installed, and any product specified or configured to order (custom colour, custom wavelength set, PEMF option).
- Multi-room project orders under a signed quotation — the quotation terms apply.
- Products bought on managed placement (rental) — the placement agreement applies.
This does not affect your rights if a product is faulty or not as described.
Faulty, damaged or wrong items
If a product arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery with photos or a short video. We will replace it, repair it or refund you in full, and we cover the cost of collecting it. After 7 days, faults are handled under our Warranty.
How to return
- Contact us at jerome@zenglow.asia or WhatsApp +66 61 790 1261 (ภาษาไทย: Namwan 080 154 0917 · Nita 080 569 6556) with your order number and the reason for the return.
- We confirm whether the return is accepted and arrange collection within Thailand.
- Pack the product securely in its original packaging.
For change-of-mind returns, the cost of return shipping is deducted from the refund; we tell you the amount before collection.
Refunds
Once we have received and inspected the product, we refund you within 14 days, using the original payment method (card refunds may take a few more days to appear on your statement) or by bank transfer. Original delivery was free, so nothing is deducted for it.
Contact
ZenGlow Asia Co., Ltd.
Boat Avenue 2, 8/2 Soi Cherngtalay 4, Cherngtalay, Thalang, Phuket 83110, Thailand
Bangkok showroom: Baan Silom, Building 6, 2nd floor, Silom Road, Bang Rak, Bangkok 10500
Email: jerome@zenglow.asia · WhatsApp / phone: +66 61 790 1261
ภาษาไทย: Namwan 080 154 0917 · Nita 080 569 6556